256-bit Encryption
All data stored and transmitted with bank-grade SSL encryption.
Never Sold
Your data is never sold to advertisers or marketing companies.
Your Rights
Access, correct, or delete your data at any time on request.
Secure Storage
Data stored on secured, access-controlled servers with audit logs.
1. About This Privacy Policy
This Privacy Policy sets out how Stake AC collects, processes, stores, and protects the personal information of all players registered on our platform, including all Pakistani users accessing Stake AC through any device or browser. It applies to every service we provide — cricket betting, esports betting, PSL markets, virtual sports, online slots, live casino, and all associated account functions.
Stake AC takes its data protection obligations seriously. We only collect information that is necessary for operating the platform lawfully and providing a good experience to our players. We do not collect data for its own sake, and we do not pass it to parties who have no legitimate reason to receive it.
By registering an account on Stake AC, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described here. If you have questions at any point, you can reach our dedicated privacy team at privacy@stakeac.com.
Plain English Commitment: Stake AC has written this Privacy Policy in plain, easy-to-follow English for the benefit of our Pakistani players. We have avoided legal jargon wherever possible. Where a section is particularly important, it is highlighted in a box like this one.
2. Data We Collect
Stake AC collects personal data through several routes. The table below summarises the main categories of data we collect and where each category originates.
| Data Category | Specific Examples | Source |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number, gender | Provided by you during registration or KYC |
| Contact Data | Email address, Pakistani mobile number, postal address | Provided by you during registration |
| Financial Data | JazzCash/Easypaisa account number, bank account details, transaction history | Provided by you during deposit/withdrawal or via payment provider |
| Betting & Gaming Data | Bet history, stakes, odds taken, game sessions, winnings/losses | Generated automatically by your platform activity |
| Technical Data | IP address, device type, browser, operating system, session timestamps | Collected automatically when you access Stake AC |
| Communication Data | Support chat transcripts, emails to our team, complaint records | Generated when you contact Stake AC |
| Verification Data | CNIC scan, selfie with CNIC, utility bill, bank statement | Provided by you during KYC verification |
2.1 Data We Do Not Collect
Stake AC does not collect or store sensitive personal data such as biometric data (beyond standard document photo verification), religious beliefs, political opinions, health records, or racial or ethnic origin. We only collect what is strictly necessary for the operation of a safe, compliant, and functional betting platform.
3. How We Use Your Data
Stake AC uses your personal data only for legitimate purposes that are necessary for running the platform and serving our Pakistani players fairly. The specific purposes are listed below:
3.1 Account Management
We use your identity and contact data to create and maintain your Stake AC account, verify your identity, process your login, and communicate account-related information such as password resets, security alerts, and changes to terms or policies.
3.2 Processing Deposits and Withdrawals
Your financial data is used to process deposits via JazzCash, Easypaisa, NayaPay, SadaPay, IBFT bank transfers, and Visa/Mastercard cards — and to process withdrawal requests back to your registered payment method. All transactions are processed in Pakistani Rupees. We do not store full card numbers; only the last four digits and card type are retained.
3.3 Identity Verification (KYC)
As required by standard financial compliance practices, Stake AC verifies the identity of players before processing large withdrawals or where unusual account activity is detected. This process uses your CNIC, selfie, and supporting documents. KYC data is handled with the highest level of care and is not shared with any party outside of our verified compliance workflow.
3.4 Responsible Gaming
Stake AC uses your betting history, deposit frequency, and session data to monitor for signs of problem gambling. This is not used for profiling you for commercial purposes — it is used solely to protect your wellbeing. If our systems detect patterns consistent with harmful gambling behaviour, our responsible gaming team may reach out proactively. You can also access all responsible gaming tools directly from your account settings.
3.5 Fraud Prevention and Security
Technical data including your IP address, device fingerprint, and session information is used to detect and prevent fraud, account takeovers, multi-account abuse, and other prohibited activities defined in the Stake AC Terms and Conditions.
3.6 Legal Compliance
Stake AC processes and retains certain personal data to comply with applicable legal and regulatory obligations. This includes maintaining transaction records and identity verification documents for the periods required by applicable law.
3.7 Customer Support
When you contact Stake AC through live chat or email, your communication data is used to resolve your query, improve our support quality, and maintain records of your support history. Support conversations may be reviewed by senior staff for quality assurance purposes.
No Profiling for Ads: Stake AC does not use your personal data or betting behaviour to build advertising profiles or to sell targeted marketing lists. Your data stays within Stake AC's operational systems and is not used to serve you third-party advertisements.
4. Legal Basis for Processing
Stake AC processes personal data under the following legal bases:
- Contractual Necessity: Processing required to fulfil our obligations under the Stake AC Terms and Conditions — including account management, bet settlement, and payment processing.
- Legal Obligation: Processing required to comply with applicable laws and regulations, including identity verification and financial record-keeping obligations.
- Legitimate Interests: Processing necessary for fraud prevention, platform security, and responsible gaming monitoring — where these interests do not override your fundamental rights.
- Consent: Processing based on your explicit consent, such as marketing communications. You may withdraw consent at any time by adjusting your account preferences or contacting our support team.
5. Data Sharing
Stake AC does not sell, rent, or trade your personal data to third parties. However, in order to operate the platform and fulfil our legal obligations, we share data with a limited number of carefully selected service providers and authorities under strict contractual protections. All third parties who receive Stake AC player data are bound by data processing agreements and may only use the data for the specific purpose for which it was shared.
5.1 Payment Processors
We share necessary financial data with JazzCash, Easypaisa, NayaPay, SadaPay, and our bank transfer processing partners to complete deposit and withdrawal transactions. These providers receive only the minimum data required to execute the specific transaction.
5.2 Identity Verification Providers
For KYC purposes, document images may be processed by our identity verification service provider. All such providers are bound by strict confidentiality agreements and operate secure, compliant platforms.
5.3 IT Infrastructure and Hosting
Our platform is hosted on secured cloud infrastructure. Our hosting provider has access to technical data as part of server operations but is contractually prohibited from accessing or using player data for any other purpose.
5.4 Legal Authorities
Stake AC will disclose personal data to law enforcement agencies, regulatory bodies, or other governmental authorities where required by law or where we believe disclosure is necessary to prevent fraud, money laundering, terrorist financing, or other serious criminal activity. We will inform you of such disclosures wherever legally permissible.
Stake AC will never share your data with advertisers, data brokers, social media platforms, or any party whose primary purpose is commercial marketing. Your betting history, personal details, and financial information are never part of any commercial data transaction.
6. Data Security
Stake AC implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures are reviewed and updated regularly to address new threats.
256-bit SSL Encryption
Every page and every data transmission on Stake AC is protected with 256-bit SSL/TLS encryption — the same standard used by major Pakistani banks.
Two-Factor Authentication
Players can enable 2FA on their accounts for an additional layer of login protection. We recommend all Pakistani players enable this feature from account settings.
Access Controls
Internal access to player data is strictly limited to authorised Stake AC staff on a need-to-know basis. All internal access is logged and audited.
Regular Security Audits
Stake AC's platform and data infrastructure undergo independent security audits on a quarterly basis. Critical vulnerabilities are patched within 24 hours of discovery.
Despite these measures, no digital platform can guarantee absolute security against all possible threats. If you become aware of any unauthorised access to your Stake AC account, please contact our support team immediately. We will investigate and respond within 24 hours.
7. Data Retention
Stake AC retains personal data only for as long as it is needed for the purpose for which it was collected, or as required by applicable legal obligations. The general retention periods for key data categories are as follows:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years after closure | Legal / compliance obligations |
| Financial Transaction Records | 7 years from transaction date | Financial record-keeping requirements |
| KYC / Verification Documents | 5 years after account closure | Anti-money laundering compliance |
| Betting History | Duration of account + 3 years | Dispute resolution & responsible gaming |
| Support Communications | 3 years from last interaction | Quality assurance & dispute resolution |
| Technical / Log Data | 90 days rolling | Security monitoring and fraud prevention |
After the applicable retention period expires, data is securely deleted or anonymised in line with our data disposal procedures.
8. Cookies & Tracking Technologies
Stake AC uses cookies and similar tracking technologies to make the platform work correctly, improve your experience, and keep the platform secure. A cookie is a small text file stored by your browser when you visit a website. The following types of cookies are used on Stake AC:
Stake AC does not use third-party advertising cookies or allow social media tracking pixels on any page of the platform. You can manage cookie preferences through your browser settings. Note that disabling essential cookies may prevent the platform from functioning correctly.
9. Your Privacy Rights
As a Stake AC player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our privacy team at privacy@stakeac.com. We will respond to all valid requests within 30 days.
Right of Access
Request a full copy of all personal data Stake AC holds about you, free of charge, within 30 days.
Right to Rectification
Ask us to correct any personal data that is inaccurate or outdated. Most contact details can be updated directly in your account settings.
Right to Erasure
Request deletion of your personal data, subject to our legal retention obligations. We will delete what we are permitted to delete.
Right to Restrict Processing
Ask us to temporarily stop processing your data while a dispute or concern is being resolved.
Right to Data Portability
Request your personal data in a structured, machine-readable format that you can transfer to another service.
Right to Object
Object to processing based on legitimate interests, including responsible gaming monitoring where you dispute the basis.
How to Exercise Your Rights: Email privacy@stakeac.com with your full name, registered email address, and a clear description of your request. We will verify your identity before actioning any request and respond within 30 calendar days.
10. Children's Privacy
Stake AC does not knowingly collect personal data from any person under the age of 18. Our platform is not directed at, marketed to, or accessible by minors. All new accounts are subject to age verification and any account found to belong to a person under 18 will be immediately closed, all associated balances forfeited, and the matter may be referred to relevant authorities.
If you are a parent or guardian and believe that a minor has registered on Stake AC without your knowledge, please contact our support team immediately at support@stakeac.com. We will investigate and take appropriate action within 24 hours of receiving your report.
Under-18s are strictly prohibited from using Stake AC. If you are under 18, please leave the platform now. If you need help with gambling-related concerns, visit our Responsible Gaming page.
11. Marketing Communications
With your consent, Stake AC may send you promotional emails, SMS messages, or in-platform notifications about new promotions, PSL bonus offers, reload bonuses, and other platform updates. Marketing communications are only sent where you have opted in to receive them — either during registration or by updating your communication preferences in your account settings.
You can opt out of marketing communications at any time by clicking the "unsubscribe" link in any email from Stake AC, by turning off marketing notifications in your account settings, or by contacting our support team and requesting to be removed from our marketing list. Opt-out requests are actioned within 5 business days. Opting out of marketing will not affect essential account communications such as deposit confirmations, withdrawal notifications, and security alerts.
Stake AC does not share your contact details with third-party marketing companies. All Stake AC marketing originates from our own team and is sent only to players who have explicitly opted in.
12. Updates to This Policy
Stake AC reviews and updates this Privacy Policy periodically to reflect changes in our data practices, changes to the platform, or developments in applicable legal requirements. The effective date at the top of this document is updated with each revision. We will notify you of any material changes by email to your registered address and via an in-platform notification when you next log in.
Your continued use of Stake AC after the effective date of any updated Privacy Policy constitutes your acceptance of the changes. If you disagree with any material change, you should stop using Stake AC and request account closure by contacting our support team. You will be entitled to withdraw your remaining balance before the account is closed.
13. Contact Our Privacy Team
For all data protection enquiries, subject access requests, or complaints about how Stake AC handles your personal data, please use the following contact details:
Privacy Enquiries: privacy@stakeac.com
General Support: support@stakeac.com | 24/7 Live Chat
Response Time: Privacy requests within 30 days · Support within 24 hours
If you are not satisfied with our response to a privacy complaint, you have the right to escalate the matter to a senior member of our compliance team. Full escalation details are available on our FAQ page. We take all privacy concerns seriously and will acknowledge receipt of your complaint within 2 business days.
Related Policies: For full details of betting rules and account terms, see our Terms and Conditions. For tools to manage your gambling, visit our Responsible Gaming page.